How to understand the discrepancy between search results report and tag report numbers

Article:HOWTO80634  |  Created: 2012-09-30  |  Updated: 2012-11-18  |  Article URL http://www.symantec.com/docs/HOWTO80634
Article Type
How To



 It is comment to believe there is a discrepancy between a keyword search and tagging that results  - searching on the tag. 

As an example:

1. Do a keyword search on Hello 2. bulk tag the results.  

2. Do a search on the tag. 

There is a discrepancy between the two between the reports of the two searches.

Specifically in reports the show results details # Matching Emails # Non-matching emails # Matching unique Files # Non-matching unique files

 Example

Can you explain why there is a discrepancy between doing a keyword search results. When compared to searching on the tag results and viewing

As an exmple:
1. Do a keyword search on fee
2. bulk tag the results. 
2. Do a search on the tag.

There is a discrepancy between the two between the reports of the two searches.
Specifically in reports the "show results details"




If you do a search for the tag you will get different reported results



For example, as you can see, the non-matching emails have been moved  to matching emails.

 

 

Clarification

When you search for a word  the system will find the search word in a number of different places.  If you search for the word "fee" for example, it will appear in the email or it can appear in the attachement of an email.  When you search for a tag the tag is applied to the document family.  The tag is actually connected to the parent of the document family and not the attachements. 

 

When you search for a tag the tags are not tied to the attachement.  

 



Article URL http://www.symantec.com/docs/HOWTO80634


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