Upgrading to a new release of Symantec Endpoint Protection

Article:HOWTO80759  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80759
Article Type
How To


Subject


Upgrading to a new release of Symantec Endpoint Protection

You can upgrade to the newest release of the product to take advantage of new features. To install a new version of the software, you must perform certain tasks to ensure a successful upgrade or migration. You should also check the Known Issues that appear in the Release Notes for any late-breaking information relating to upgrades.

Before you upgrade, review the following information:

Table: Process for upgrading to the full version displays the steps you need to perform to upgrade to the latest version.

This section is specific to upgrading the software in environments where a compatible version of Symantec Endpoint Protection or Symantec Network Access Control is already installed.

Note:

If you upgrade from 11.x and use Application and Device Control, you must disable the Application Control rule "Protect client files and registry keys." After the clients receive the new policy, you may upgrade the client computers.

See Creating a custom rule set and adding rules.

Table: Process for upgrading to the full version

Step

Action

Description

Step 1

Back up the database

Back up the database that Symantec Endpoint Protection Manager uses to ensure the integrity of your client information.

See Backing up the database and logs.

Step 2

Turn off replication

Turn off replication on all sites that are configured as replication partners to avoid any attempts to update the database during the installation.

See Turning off replication before upgrade.

Step 3

If you have Symantec Network Access Control installed, enable local authentication

Enforcers are not able to authenticate clients during an upgrade. To avoid problems with client authentication, Symantec recommends that you enable local authentication before you upgrade. After the upgrade is finished, you can return to your previous authentication setting.

Step 4

Stop the Symantec Endpoint Protection Manager service

You must stop the management server service before you install a newer version.

See Stopping and starting the management server service.

Step 5

Upgrade the Symantec Endpoint Protection Manager software

Install the new version of the Symantec Endpoint Protection Manager on all sites in your network. The existing version is detected automatically, and all settings are saved during the upgrade.

See Installing Symantec Endpoint Protection Manager.

Step 6

Turn on replication after the upgrade

Turn on replication when the installation is complete to restore your configuration.

See Turning on replication after upgrade.

Step 7

Upgrade Symantec client software

Upgrade your client software to the latest version.

See About upgrading client software.

See Upgrading Group Update Providers.

When Symantec provides updates to client installation packages, you add the updates to a Symantec Endpoint Protection Manager and make them available for exporting. You do not, however, have to reinstall the client with client-deployment tools. The easiest way to update clients in groups with the latest software is to use AutoUpgrade. You should first update a group with a small number of test computers before you update your entire production network.

See Upgrading clients by using AutoUpgrade in Symantec Endpoint Protection.

You can also update clients with LiveUpdate if you permit clients to run LiveUpdate and if the LiveUpdate Settings policy permits

See Managing content updates.

See Migrating from Symantec AntiVirus or Symantec Client Security to Symantec Endpoint Protection 12.1 or later.


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