Managing the virus and spyware notifications that appear on client computers

Article:HOWTO80984  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80984
Article Type
How To


Subject


Managing the virus and spyware notifications that appear on client computers

You can decide whether or not notifications appear on client computers for virus and spyware events. You can customize messages about detections.

See Managing scans on client computers

Table: Tasks for managing virus and spyware notifications that appear on client computers

Task

Description

Customize a scan detection message

For Windows client computers, you can configure a detection message for the following types of scans:

  • All types of Auto-Protect, including Download Insight

  • Scheduled scans and on-demand scans

    For scheduled scans, you can configure a separate message for each scan.

Note:

If a process continually downloads the same security risk to a client computer, Auto-Protect automatically stops sending notifications after three detections. Auto-Protect also stops logging the event. In some situations, however, Auto-Protect does not stop sending notifications and logging events. Auto-Protect continues to send notifications and log events when the action for the detection is Leave alone (log only).

For Mac client computers, you can configure a detection message that applies to all scheduled scans and a message that applies to on-demand scans.

See Customizing administrator-defined scans for the clients that run on Windows computers.

See Customizing administrator-defined scans for clients that run on Mac computers.

Change settings for user notifications about Download Insight detections

You can change what notifications users receive about Download Insight detections.

See Managing Download Insight detections.

Change settings for user notifications about SONAR detections

You can change what notifications users receive about SONAR detections.

See Managing SONAR.

Choose whether or not to display the Auto-Protect results dialog

Applies to Windows client computers only.

Applies to Auto-Protect for the file system only.

See Customizing administrator-defined scans for the clients that run on Windows computers.

Set up Auto-Protect email notifications

Applies to Windows client computers only.

when Auto-Protect email scans find a risk, Auto-Protect can send email notifications to alert the email sender and any other email address that you specify. You can also insert a warning into the email message.

For Internet Email Auto-Protect, you can also specify that a notification appears about scan progress when Auto-Protect scans an email.

See Customizing Auto-Protect for email scans on Windows computers.

Allow users to see scan progress and start or stop scans

Applies to Windows client computers only.

You can configure whether or not the scan progress dialog box appears. You can configure whether or not users are allowed to pause or delay scans.

When you let users view scan progress, a link to the scan progress dialog appears in the main pages of the client user interface. A link to reschedule the next scheduled scan also appears.

See Allowing users to view scan progress and interact with scans.

Configure warnings, error, and prompts

Applies to Windows client computers only.

You can enable or disable several types of alerts that appear on client computers about Virus and Spyware Protection events.

See Modifying miscellaneous settings for Virus and Spyware Protection on Windows computers.

Enable or disable popup notifications on the Windows 8 style user interface

Applies to clients that run on Windows 8.

You can enable or disable the popup notifications that appear in the Windows 8 style user interface for detections and other critical events.

See Enabling or disabling Symantec Endpoint Protection pop-up notifications on Windows 8 clients.


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