Logging on to the Symantec Endpoint Protection Manager console

Article:HOWTO81152  |  Created: 2012-10-24  |  Updated: 2014-11-04  |  Article URL http://www.symantec.com/docs/HOWTO81152
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How To


Logging on to the Symantec Endpoint Protection Manager console

You can log on to the Symantec Endpoint Protection Manager console after you install Symantec Endpoint Protection Manager. You can log on to the console in either of two ways:

  • Locally, from the computer on which you installed the management server.

  • Remotely, from any computer that meets the system requirements for a remote console and has network connectivity to the management server. You can log on to the remote web console or the remote Java console.

    To log on remotely, you need to know the IP address or the host name of the computer on which the management server is installed. You should also ensure that your web browser Internet options let you view content from the server you log on to.

    When you log on remotely, you can perform the same tasks as administrators who log on locally. What you can view and do from the console depends on the type of administrator you are. Most administrators in smaller organizations log on as a system administrator.


    If you installed the remote Java console with an earlier version of the product, you must reinstall it when you upgrade to a later version.

You can also access the reporting functions from a standalone web browser that is connected to your management server.

See Logging on to reporting from a stand-alone Web browser.

For security, the console logs you out after a maximum of one hour. You can decrease this period of time. In version 12.1.4 and earlier, you can disable the timeout period.

See Changing the time period for staying logged on to the console.

To log on to the console locally

  1. Go to Start > Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager.

  2. In the Symantec Endpoint Protection Manager logon dialog box, type the user name (admin by default) and the password that you configured during the installation.

    If the console has more than one domain, click Options and type the domain name.

  3. Optionally check Remember my user name, Remember my password or both, if available, and then click Log On.

To log on to the console remotely

  1. Open a supported web browser and type the following address in the address box:

    http://host name:9090

    where host name is the host name or IP address of the management server. For a list of supported web browsers, see Release Notes and System Requirements for all versions of Symantec Endpoint Protection and Symantec Network Access Control.

  2. On the Symantec Endpoint Protection Manager console Web Access page, click the desired console type.

    If you click Symantec Endpoint Protection Manager Web Console, a secure webpage loads so you log on remotely without the use of the Java Runtime Environment (JRE).

    If you click Symantec Endpoint Protection Manager Console, the computer from which you log on must have the JRE installed to run the Java client. If it does not, you must download and install it. Follow the prompts to install the JRE, and follow any other instructions provided.

    The other option is not a remote management solution. You can click Symantec Endpoint Protection Manager Certificate to prompt you to download the management console's certificate file. You can then import this file into your web browser if needed.

  3. If a host name message appears, click Yes.

    This message means that the remote console URL that you specified does not match the Symantec Endpoint Protection Manager certificate name. This problem occurs if you log on and specify an IP address rather than the computer name of the management server.

    If the webpage security certificate warning appears, click Continue to this website (not recommended) and add the self-signed certificate.

  4. Follow the prompts to complete the logon process.

    When you log on for the first time after installation, use the account name admin.

    Depending on the logon method, you may need to provide additional information. For instance, if the console has multiple domains, click Options and provide the name of the domain to which you want to log on.

  5. If you use the Java-based console, you may have the option to save the user name and password. Click Log On.

    You may receive one or more security warning messages as the remote console starts up. If you do, click Yes, Run, Start, or their equivalent, and continue until the console appears.

    You may need to accept the self-signed certificate that the Symantec Endpoint Protection Manager console requires.

See Granting or blocking access to remote Symantec Endpoint Protection Manager consoles.

See Displaying a message for administrators to see before logging on to the Symantec Endpoint Protection Manager console.

See Allowing administrators to save logon credentials.

See About administrator account roles and access rights.

See About accepting the self-signed server certificate for Symantec Endpoint Protection Manager.

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