Allowing users to view scan progress and interact with scans

Article:HOWTO81186  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO81186
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How To


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Allowing users to view scan progress and interact with scans

You can configure whether or not the scan progress dialog box appears on client computers. If you allow the dialog box to appear on client computers, users are always allowed to pause or delay an administrator-defined scan.

When you allow users to view scan progress, a link appears in the main pages of the client UI to display scan progress for the currently running scan. A link to reschedule the next scheduled scan also appears.

When you allow users to view scan progress, the following options appear in the main pages of the client UI:

  • When a scan runs, the message link scan in progress appears.

    The user can click the link to display the scan progress.

  • A link to reschedule the next scheduled scan also appears.

See Managing scans on client computers

You can allow users to stop a scan entirely. You can also configure options for how users pause or delay scans.

You can allow the user to perform the following scan actions:

Pause

When a user pauses a scan, the Scan Results dialog box remains open and waits for the user to either continue or abort the scan. If the computer is turned off, the paused scan does not continue.

Snooze

When a user snoozes a scheduled scan, the user has the option of snoozing the scan for one hour or three hours. The number of snoozes is configurable. When a scan snoozes, the Scan Results dialog box closes; it reappears when the snooze period ends and the scan resumes.

Stop

When a user stops a scan, the scan usually stops immediately. If a user stops a scan while the client software scans a compressed file, the scan does not stop immediately. In this case, the scan stops as soon as the compressed file has been scanned. A stopped scan does not restart.

A paused scan automatically restarts after a specified time interval elapses.

You can click Help for more information about the options that are used in this procedure.

To allow users to view scan progress and interact with scans

  1. In the console, open a Virus and Spyware Protection policy and click Administrator-defined Scans.

  2. On the Advanced tab, under Scan Progress Options, click Show scan progress or Show scan progress if risk detected.

  3. To automatically close the scan progress indicator after the scan completes, check Close the scan progress window when done.

  4. Check Allow user to stop scan.

  5. Click Pause Options.

  6. In the Scan Pause Options dialog box, do any of the following actions:

    • To limit the time that a user may pause a scan, check Limit the time the scan may be paused, and then type a number of minutes. The range is 3 to 180.

    • To limit the number of times a user may delay (or snooze) a scan, in the Maximum number of snooze opportunities box, type a number between 1 and 8.

    • By default, a user can delay a scan for one hour. To change this limit to three hours, check Allow users to snooze the scan for 3 hours.

  7. Click OK.


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