Checking the inbox logs on the management server

Article:HOWTO81251  |  Created: 2012-10-25  |  Updated: 2014-09-21  |  Article URL
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Checking the inbox logs on the management server

You can use a Windows registry key to generate logs about activity in the management server inbox. When you modify the Windows registry key, the management server generates the logs (ersecreg.log and exsecars.log). You can view these logs to troubleshoot client and server communication.

See Troubleshooting communication problems between the management server and the client.

See Checking the debug log on the client computer.

To check the inbox logs on the management server

  1. On the management server, under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection Small Business Edition\SEPM, set the DebugLevel value to 3.

    Typically, the inbox appears in the following location on the management server computer:

    \Program Files\Symantec\Symantec Endpoint Protection Manager\data\
  2. Open the log with Notepad.

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