Checking the inbox logs on the management server
|Article:HOWTO81251|||||Created: 2012-10-25|||||Updated: 2014-09-21|||||Article URL http://www.symantec.com/docs/HOWTO81251|
You can use a Windows registry key to generate logs about activity in the management server inbox. When you modify the Windows registry key, the management server generates the logs (ersecreg.log and exsecars.log). You can view these logs to troubleshoot client and server communication.
To check the inbox logs on the management server
On the management server, under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection Small Business Edition\SEPM, set the DebugLevel value to 3.
Typically, the inbox appears in the following location on the management server computer:
\Program Files\Symantec\Symantec Endpoint Protection Manager\data\ inbox\log
Open the log with Notepad.
Article URL http://www.symantec.com/docs/HOWTO81251