Verifying the connection with the database

Article:HOWTO81255  |  Created: 2012-10-25  |  Updated: 2014-09-21  |  Article URL
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Verifying the connection with the database

The management server and the database may not communicate properly. You should verify that the database runs and then test the connection between the server and the database.

Perform the following steps:

  • Verify that the Symantec Embedded Database service runs and that the dbsrv9.exe process listens to TCP port 2638.

  • Test the ODBC connection.

To verify communication with the embedded database

  1. On the management server, click Start > Control Panel > Administrative Tools.

  2. In the Administrative Tools dialog box, double-click Data Sources (ODBC).

  3. In the ODBC Data Source Administrator dialog box, click System DSN.

  4. On the System DSN tab, double-click SymantecEndpointSecurityDSN.

  5. On the ODBC tab, verify that the Data source name drop-down list is SymantecEndpointSecurityDSN and type an optional description.

  6. Click Login.

  7. On the Login tab, in the User ID text box, type dba.

  8. In the Password text box, type the password for the database.

    This password is the one that you entered for the database when you installed the management server.

  9. Click Database.

  10. On the Database tab, in the Server name text box, type <\\servername\instancename>.

    If you use the English version of Symantec Endpoint Protection Manager, type the default, sem5. Otherwise, leave the Server name text box blank.

  11. On the ODBC tab, click Test Connection and verify that it succeeds.

  12. Click OK.

  13. Click OK.

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