Accessing reporting pages when the use of loopback addresses is disabled
|Article:HOWTO81257|||||Created: 2012-10-25|||||Updated: 2014-09-21|||||Article URL http://www.symantec.com/docs/HOWTO81257|
If you have disabled the use of loopback addresses on the computer, the reporting pages do not display. If you try to log on to the Symantec Endpoint Protection Manager console or to access the reporting functions, you see the following error message:
Unable to communicate with Reporting component
The Home, Monitors, and Reports pages are blank; the Policies, Clients, and Admin pages look and function normally.
To get the Reports components to display when you have disabled loopback addresses, you must associate the word localhost with your computer's IP address. You can edit the Windows hosts file to associate localhost with an IP address.
To associate localhost with the IP address on computers running Windows
Change directory to the location of your hosts file.
By default, the hosts file is located in %SystemRoot%\system32\drivers\etc
Open the hosts file with an editor.
Add the following line to the hosts file:
xxx.xxx.xxx.xxx localhost #to log on to reporting functions
where you replace xxx.xxx.xxx.xxx with your computer's IP address. You can add any comment you want after the pound sign (#). For example, you can type the following line:
192.168.1.100 localhost # this entry is for my console computer
Save and close the file.
Article URL http://www.symantec.com/docs/HOWTO81257