Accessing reporting pages when the use of loopback addresses is disabled

Article:HOWTO81257  |  Created: 2012-10-25  |  Updated: 2013-08-20  |  Article URL http://www.symantec.com/docs/HOWTO81257
Article Type
How To


Subject


Accessing reporting pages when the use of loopback addresses is disabled

If you have disabled the use of loopback addresses on the computer, the reporting pages do not display. If you try to log on to the Symantec Endpoint Protection Manager console or to access the reporting functions, you see the following error message:

Unable to communicate with Reporting component

The Home, Monitors, and Reports pages are blank; the Policies, Clients, and Admin pages look and function normally.

To get the Reports components to display when you have disabled loopback addresses, you must associate the word localhost with your computer's IP address. You can edit the Windows hosts file to associate localhost with an IP address.

To associate localhost with the IP address on computers running Windows

  1. Change directory to the location of your hosts file.

    By default, the hosts file is located in %SystemRoot%\system32\drivers\etc

  2. Open the hosts file with an editor.

  3. Add the following line to the hosts file:

    xxx.xxx.xxx.xxx localhost #to log on to reporting functions

    where you replace xxx.xxx.xxx.xxx with your computer's IP address. You can add any comment you want after the pound sign (#). For example, you can type the following line:

    192.168.1.100 localhost # this entry is for my console computer

  4. Save and close the file.


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v14325303_v81626097


Article URL http://www.symantec.com/docs/HOWTO81257


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