Sending a temporary password to an administrator

Article:HOWTO81275  |  Created: 2012-10-25  |  Updated: 2014-09-21  |  Article URL http://www.symantec.com/docs/HOWTO81275
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How To


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Sending a temporary password to an administrator

If you have a system administrator account, you can allow your administrators to reset their own passwords. An email that contains a link to activate the temporary password is sent to the administrator. You must first make sure the Forgot your password? link appears on the Symantec Endpoint Protection Manager log on screen.

For security reasons, the management server does not store or verify the temporary passwords. To verify whether the administrator successfully reset the password, check that the administrator received the email message.

An administrator can request a temporary password from the management console only once per minute.

You must configure the mail server so that the mail server sends the notification.

Warning:

Do not use the tool resetpass.bat to reset the administrator password on Symantec Endpoint Protection Small Business Edition 12.1.1.1 or later. This tool is intended for use with earlier versions, and is not supported for use with later versions. The use of resetpass.bat with later versions of Symantec Endpoint Protection Small Business Edition may corrupt the installation.

To send a temporary password to an administrator

  1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager.

    By default, the Forgot your password? link appears on the management server logon screen. If it does not, you must enable it.

    See Displaying the Remember my user name and Remember my password check boxes on the logon screen.

  2. In the Logon screen, click Forgot your password?

  3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

  4. Click Temporary Password.

    As a security precaution, the administrator must change the temporary password immediately after logging on.

See Establishing communication between the management server and email servers.

See Managing administrator accounts.


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Article URL http://www.symantec.com/docs/HOWTO81275


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