Deploying clients using a Web link and email

Article:HOWTO81281  |  Created: 2012-10-25  |  Updated: 2013-08-20  |  Article URL
Article Type
How To


Deploying clients using a Web link and email

The Web link and email method creates a URL for each client installation package. You send the link to users in an email or make it available from a network location.

Web link and email performs the following actions:

  • Selects and configures the client installation packages.

    Client installation packages are created for 32-bit and 64-bit Windows computers. The installation packages are stored on the computer that runs Symantec Endpoint Protection Manager.

  • Notifies the computer users about the client installation packages.

    An email message is sent to the selected computer users. The email message contains instructions to download and install the client installation packages. Users follow the instructions to install the client software.

The Mac client install package is automatically exported as a .zip archive file. To expand the package and extract the folder containing the Apple installer file (.pkg) and the Additional Resources folder, you must use either the Mac Archive Utility or the ditto command. You cannot use the Mac unzip command, a third-party application, or any Windows application to expand this file. You must keep the .pkg file and the Additional Resources folder together to complete the installation successfully.

Before you deploy the client installation package with email, make sure that you correctly configure the connection from the management server to the mail server.

You start the client deployment from the console.

To deploy clients by using a Web link and email

  1. In the console, on the Home page, in the Common Tasks menu, select Install protection client to computers.

  2. In the Client Deployment Wizard, click New Package Deployment to create a new installation package, and then click Next.

    Existing Package Deployment lets you deploy the packages that have been exported previously, but you can only use Remote Push with this option.

    Communication Update Package Deployment lets you update client communication settings on the computers that already have the client installed. Use this option to convert an unmanaged client to a managed client. You can only use Remote Push or Save Package with this option.

    See Deploying clients by using Remote Push.

    See Deploying clients by using Save Package.

    See Restoring client-server communications with Communication Update Package Deployment.

  3. For a new package, make selections from Install Packages, Group, Install Feature Set, and Content Options. Click Next.


    To uninstall third-party security software on the client, click Automatically uninstall existing security software. To see which third-party software the client package removes, see the following knowledge base article: About the third-party security software removal feature in Symantec Endpoint Protection 12.1.

    See Configuring client packages to uninstall existing third-party security software.

  4. Click Web Link and Email, and then click Next.

  5. In the Email Recipients and Message panel, specify the email recipients and the subject.

    To specify multiple email recipients, type a comma after each email address. A management console System Administrator automatically receives a copy of the message.

    You can accept the default email subject and body, or edit the text. You can also copy the URL and post it to a convenient online location, like an intranet page.

    To create the package and deliver the link by email, click Next, and then click Finish.

  6. Confirm that the computer users received the email message and installed the client software.

    Client computers may not appear within the management console until after they are restarted. You or the computer users may need to restart the client computers.

    See Restarting client computers.

    See Viewing the status of deployed client computers.

See Which features should you install on the client?.

See About client deployment methods.

See Preparing for client installation.

See Establishing communication between the management server and email servers.

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices