Installing clients with Web Link and Email

Article:HOWTO81281  |  Created: 2012-10-25  |  Updated: 2014-09-21  |  Article URL
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Installing clients with Web Link and Email

The Web Link and Email option creates the installation package and the URL for the installation package, and then sends the link to users in an email. The users download the package and install the Symantec Endpoint Protection Small Business Edition client. Users must have administrator privileges to install the package.

Web Link and Email comprises the following tasks:

  • You select, configure, and then create the client installation package.

    You choose from the options that appear for the configuration of Window and Mac client installation packages. All client installation packages are stored on the computer that runs Symantec Endpoint Protection Manager.

  • Email from Symantec Endpoint Protection Manager notifies the computer users that they can download the client installation package.

    You provide a list of users to receive an email message, which contains instructions to download and install the client installation package. Users follow the instructions to install the client software.


The Mac client install package automatically exports a .zip archive file format. To correctly preserve the file permissions, you should expand the archive file with the Mac Archive Utility or the ditto command. You cannot use the Mac unzip command, a third-party application, or any Windows application to expand the files for these operating systems.

Before you begin the client installation with Web Link and Email, make sure that you correctly configure the connection from the management server to the mail server.

See Establishing communication between the management server and email servers.

To install clients with Web Link and Email

  1. In the console, on the Home page, in the Common Tasks menu, select Install protection client to computers.

  2. In the Client Deployment Wizard, click New Package Deployment, and then click Next. Web Link and Email only sends a new installation package.

  3. Make selections from the available options, which vary depending on the installation package type, and then click Next.

    To see which third-party software the Windows client package removes, see About the third-party security software removal feature in Symantec Endpoint Protection 12.1.

    See Configuring client packages to uninstall existing third-party security software.

    See How Symantec Endpoint Protection uses layers to protect computers.

  4. Click Web Link and Email, and then click Next.

  5. In the Email Recipients and Message panel, specify the email recipients and the subject.

    To specify multiple email recipients, type a comma after each email address. A management console System Administrator automatically receives a copy of the message.

    You can accept the default email subject and body, or edit the text. You can also copy the URL and post it to a convenient and secure online location, like an intranet page.

  6. To create the package and deliver the link by email, click Next, and then click Finish.

  7. Confirm that the computer users received the email message and installed the client software.

    Client computers may not appear within the management console until after they restart. You or the computer users may need to restart the client computers. Mac clients prompt a restart when installation completes.

    See Restarting the client computers from Symantec Endpoint Protection Manager.

    See Viewing the status of deployed client computers.

See Which features should you install on the client?.

See About client installation methods.

See Preparing for client installation.

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