Installing clients with Remote Push

Article:HOWTO81282  |  Created: 2012-10-25  |  Updated: 2014-09-21  |  Article URL
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Installing clients with Remote Push

Remote Push pushes the client software to the computers that you specify. Using Remote Push requires knowledge of how to search networks to locate computers by IP address or computer names. Once the package copies to the target computer, the package installs automatically. The computer user does not need to begin the installation or to have administrator privileges.

Remote Push comprises the following tasks:

  • You select an existing client installation package, create a new installation package, or create a package to update communication settings.

  • For new installation packages, you configure and create the installation package.

  • You specify the computers on your network to which Symantec Endpoint Protection Manager sends a package.

    Remote Push locates either specific computers for which you provide an IP number or range, or all computers that are visible by browsing the network.


    To push the client installation package to Mac clients in the Browse Network tab, you must install the Bonjour service on the Symantec Endpoint Protection Manager server. See the following Knowledge Base article:

    Installing the Bonjour Service for Symantec Endpoint Protection Manager 12.1.5

  • Symantec Endpoint Protection Manager pushes the client software to the specified computers.

    The installation automatically begins on the computers once the package successfully copies to the target computer.

To install clients with Remote Push

  1. In the console, on the Home page, in the Common Tasks menu, click Install protection client to computers.

  2. In the Client Deployment Wizard, do one of the following tasks:

    • Click New Package Deployment to create a new installation package, and then click Next.

    • Click Existing Package Deployment to use a package that was previously created, and then click Browse to locate the package to install.

      The Client Deployment Wizard uploads the package and directs you to the Computer Selection panel (step 5).

    • Click Communication Update Package Deployment if you want to update Windows or Mac client communication settings on the computers that already have the Symantec Endpoint Protection Small Business Edition client installed. Follow the on-screen instructions, and then go to step 4.

      Use this option to convert an unmanaged client to a managed client.

    See Restoring client-server communications with Communication Update Package Deployment.

  3. For a new package, in the Select Group and Install Feature Sets panel, make selections from the available options, which vary depending on the installation package type. Click Next.

    To see which third-party security software the Windows client package removes, see About the Security Software Removal feature in Symantec Endpoint Protection 12.1.

  4. Click Remote Push, and then click Next.

  5. In the Computer Selection panel, locate the computers to receive the software using one of the following methods:

    • To browse the network for computers, click Browse Network.

    • To find computers by IP address or computer name, click Search Network, and then click Find Computers.

    You can set a timeout value to constrain the amount of time that the server applies to a search.

  6. Click > > to add the computers to the list, and authenticate with the domain or workgroup if the wizard prompts you.

    The remote push installation requires elevated privileges. If the client computer is part of an Active Directory domain, you should use a domain administrator account.

  7. Click Next, and then click Send to push the client software to the selected computers.

    Once the Deployment Summary panel indicates a successful deployment, the installation starts automatically on the client computers.

    The installation takes several minutes to complete.

  8. Click Next, and then click Finish.

  9. Confirm the status of the installed clients on the Computers page.

    For new Symantec Endpoint Protection Small Business Edition installations, the client computers may not appear within the management console until after they are restarted. You or the computer users may need to restart the client computers.

    See Restarting the client computers from Symantec Endpoint Protection Manager.

    See Viewing the status of deployed client computers.

See Preparing for client installation.

See Preparing Windows and Mac computers for remote deployment

See Which features should you install on the client?

See About client installation methods

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