Investigating protection problems using the troubleshooting file on the client
|Article:HOWTO81313|||||Created: 2012-10-25|||||Updated: 2014-09-21|||||Article URL http://www.symantec.com/docs/HOWTO81313|
To investigate client problems, you can examine the
Troubleshooting.txt file on the client computer. The
Troubleshooting.txt file contains information about policies, virus definitions, and other client-related data.
Symantec Technical Support might request that you email the
To export the troubleshooting file from the client
On the client computer, open the client.
In the client, click Help > Troubleshooting.
In the Management pane, under Troubleshooting Data, click Export.
In the Save As dialog box, accept the default troubleshooting file name or type a new file name, and then click Save.
You can save the file on the desktop or in a folder of your choice.
Using a text editor, open
Troubleshooting.txtto examine the contents.
Article URL http://www.symantec.com/docs/HOWTO81313