Troubleshooting computer issues with the Symantec Help support tool
|Article:HOWTO81334|||||Created: 2012-10-25|||||Updated: 2014-09-21|||||Article URL http://www.symantec.com/docs/HOWTO81334|
You can download a utility to diagnose common issues you encounter with installing and using Symantec Endpoint Protection Manager or the Symantec Endpoint Protection Small Business Edition client.
The support tool helps you with the following issues:
Lets you quickly and accurately identify known issues.
When the tool recognizes an issue, the tool redirects you to the resources to resolve the issue yourself.
When an issue is not resolved, the tool lets you easily submit data to Support for further diagnostics.
To troubleshoot computer issues with the Symantec Help support tool
Do one of the following tasks:
See the knowledge base article: Symantec Help (SymHelp)
In the console, click Help > Download Support Tool.
In the client, click Help > Download Symantec Help Tool
Follow the on-screen instructions.
Article URL http://www.symantec.com/docs/HOWTO81334