Troubleshooting computer issues with the Symantec Help support tool

Article:HOWTO81334  |  Created: 2012-10-25  |  Updated: 2013-08-20  |  Article URL http://www.symantec.com/docs/HOWTO81334
Article Type
How To


Subject


Troubleshooting computer issues with the Symantec Help support tool

You can download a utility to diagnose common issues you encounter with installing and using Symantec Endpoint Protection Manager or the Symantec Endpoint Protection Small Business Edition client.

The support tool helps you with the following issues:

  • Lets you quickly and accurately identify known issues.

  • When the tool recognizes an issue, the tool redirects you to the resources to resolve the issue yourself.

  • When an issue is not resolved, the tool lets you easily submit data to Support for further diagnostics.

To troubleshoot computer issues with the Symantec Help support tool

  1. Do one of the following tasks:

  2. Follow the on-screen instructions.


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Article URL http://www.symantec.com/docs/HOWTO81334


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