Check whether the client is connected to the management server

You can check the client status icon in the client and in the management console. The status icon shows whether the client and the server communicate.

See How to determine whether the client is connected in the console.

A computer may have the client software installed, but does not have the correct communications file.

See Why do I need to replace the client-server communications file on the client computer?.

See How do I replace the client-server communications file on the client computer?.

Check that the client gets policy updates

Check that the client computers get the most current policy updates by checking the policy serial number in the client and in the management console. The policy serial number should match if the client can communicate with the server and receives regular policy updates.

You can perform a manual policy update and then check the policy serial numbers against each other.

See Using the policy serial number to check client-server communication.

See Manually updating policies on the client.

Troubleshoot management server connectivity problems

If the management server and the client do not connect, you can troubleshoot connection problems.

See Troubleshooting communication problems between the management server and the client.