How client computers receive content updates

Article:HOWTO81355  |  Created: 2012-10-25  |  Updated: 2013-08-20  |  Article URL http://www.symantec.com/docs/HOWTO81355
Article Type
How To


Subject


How client computers receive content updates

Your client computers automatically download virus definitions and other security content updates from Symantec Endpoint Protection Manager. You can also allow them to use LiveUpdate over the Internet to download security definitions and other product updates directly from a Symantec LiveUpdate server when they do not have access to the Symantec Endpoint Protection Manager server. Enabling a computer to use LiveUpdate over the Internet is especially useful if you have users who travel with portable computers. If the computers connect intermittently or not at all to your network, have them update directly from a Symantec LiveUpdate server over the Internet. The client computers continue to get content directly from Symantec Endpoint Protection Manager when on the company network. That method is the most efficient method of delivery and conserves company network bandwidth.

Note:

Mac client computers get updates only from an external LiveUpdate server. Only Windows client computers can get updates from the management server.

The Symantec Endpoint Protection Manager LiveUpdate schedule settings are defined in the Server Properties on the Admin page. The LiveUpdate client computer schedule settings are defined in the LiveUpdate policy.

See Managing content updates.

Table: Content distribution methods and when to use them

Method

Description

When to use it

Symantec Endpoint Protection Manager to client computers

(Default)

The management server can update the client computers that it manages.

This method is configured by default after management server installation.

Note:

Only Windows client computers can get updates from the management server. Mac client computers must currently get their updates from a Symantec LiveUpdate server or manually.

Symantec LiveUpdate server to client computers over the Internet

Client computers can receive updates directly from a Symantec LiveUpdate server.

Note:

Mac client computers must use this method.

Use an external Symantec LiveUpdate server for the client computers that are not always connected to the corporate network.

Symantec Endpoint Protection Manager and scheduled updates are enabled by default, as are the options to only run scheduled updates when connection to Symantec Endpoint Protection Manager is lost and the virus and spyware definitions are older than a certain age. With the default settings, clients always get updates from Symantec Endpoint Protection Manager except when Symantec Endpoint Protection Manager is nonresponsive for a long period of time.

A client computer receives the content updates from LiveUpdate in the following situations:

  • LiveUpdate scheduling is enabled for the client computer.

  • The client computer's virus definitions are old and the client computer is unable to communicate with Symantec Endpoint Protection Manager.

  • The client computer has repeatedly failed to communicate with Symantec Endpoint Protection Manager.

    A portable computer might be unable to communicate with the server because it is disconnected from the network. The computer does not receive the content updates from LiveUpdate when the virus definitions are current and the computer can communicate with Symantec Endpoint Protection Manager.

Note:

The downloading of definitions does not require a computer restart. Downloading product updates might require a computer restart.


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Article URL http://www.symantec.com/docs/HOWTO81355


Terms of use for this information are found in Legal Notices