Using the policy serial number to check client-server communication
|Article:HOWTO81360|||||Created: 2012-10-25|||||Updated: 2014-09-21|||||Article URL http://www.symantec.com/docs/HOWTO81360|
To check whether the server and client communicate, check the policy serial number on the console and on the client. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.
To view the policy serial number in the console
In the console, click Computers.
Under Computers, select the relevant group.
The policy serial number and policy date appear in the upper right corner of the program window.
To view the policy serial number on the client computer
On the client computer, in the client, click Help > Troubleshooting.
On the Management tab, look at the policy serial number.
The serial number should match the serial number on the console for the group that the client computer is in.
Article URL http://www.symantec.com/docs/HOWTO81360