New categories do not show when trying to create new incident.

Article:HOWTO8139  |  Created: 2007-10-09  |  Updated: 2007-10-11  |  Article URL http://www.symantec.com/docs/HOWTO8139
Article Type
How To


Question

How can new categories be displayed while creating a new incident?

Answer
Normally new categories should be available when editing an incident. If they do not, it may be necessary to establish a new session for Helpdesk. To do so, simply close the current browser session and then open a new session for Helpdesk.

This issue has been observed to occur when the entire category list was exported and then re-imported after the user made manual changes.


Legacy ID



38687


Article URL http://www.symantec.com/docs/HOWTO8139


Terms of use for this information are found in Legal Notices