What areas have to be updated to properly use Auto-Calculate priority with custom data?
|Article:HOWTO81841|||||Created: 2012-11-05|||||Updated: 2012-11-05|||||Article URL http://www.symantec.com/docs/HOWTO81841|
In order for the Auto-Calculate priority functionality to work on the Advanced Incident form with custom Urgency / Impact / Priority options the following places need to be modified.
- Application Properties. This controls the values that are displayed in the Urgency, Impact, & Priority drop down boxes on the form.
- The Auto Calculate priority Decision table in the Technician Feeder form.
- Impact / Urgency Matrix in the Manage Data Mapping section of the Incident Management Process Automations
Article URL http://www.symantec.com/docs/HOWTO81841