What areas have to be updated to properly use Auto-Calculate priority with custom data?

Article:HOWTO81841  |  Created: 2012-11-05  |  Updated: 2012-11-05  |  Article URL http://www.symantec.com/docs/HOWTO81841
Article Type
How To



In order for the Auto-Calculate priority functionality to work on the Advanced Incident form with custom Urgency / Impact / Priority options the following places need to be modified.

  1. Application Properties. This controls the values that are displayed in the Urgency, Impact, & Priority drop down boxes on the form.
  2. The Auto Calculate priority Decision table in the Technician Feeder form.
  3. Impact / Urgency Matrix in the Manage Data Mapping section of the Incident Management Process Automations


Article URL http://www.symantec.com/docs/HOWTO81841


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