Customizing a Process Manager portal page list
|Article:HOWTO81945|||||Created: 2012-11-05|||||Updated: 2013-04-19|||||Article URL http://www.symantec.com/docs/HOWTO81945|
Several Process Manager portal pages contain the lists that you use to analyze or perform ServiceDesk activities. You can customize the lists that appear on your pages so that they display the information in the manner that is most useful to you. For example, on the My Task List page, you might want to change the task list so that it displays only your overdue tasks.
Examples of portal page lists are as follows:
The primary way to customize a portal page list is to change the report that determines the contents of the list. You can also sort and filter the list to display a more specific subset of information. Some changes that you make are active until the page refreshes or for the current session only. Some changes are lost when you log off the Process Manager portal. However, you can select a new report that persists beyond a single session.
For information about optimizing your reports to improve the performance of the Process Manager:
To customize a Process Manager portal page list
In the Process Manager portal, open the page that contains the list that you want to edit.
On the portal page, in the section that contains the list , you can customize the list in the following ways:
Sort the columns.
Search and filter the list.
Limit the number of records that appear.
Select a new report.
Refresh the report.
When you finish customizing the list, you can close the page or work on it.
Article URL http://www.symantec.com/docs/HOWTO81945