|Article:HOWTO82007|||||Created: 2012-11-05|||||Updated: 2013-04-18|||||Article URL http://www.symantec.com/docs/HOWTO82007|
The incident status accurately reports the progression and outcome of the stages of the Incident Management process. The percentage represents the level of completion that the process has reached. For example, if the status percentage is 60, it means that the process is 60 percent complete.
The status and percentage appear in several places in the Process Manager portal. For example, they appear at the top of the ticket's Process View page.
Table: Incident statuses
Article URL http://www.symantec.com/docs/HOWTO82007