Managing Active Directory sync profiles

Article:HOWTO82197  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82197
Article Type
How To


Subject


Managing Active Directory sync profiles

After you add your Active Directory server connections and select Active Directory as your authentication method, you can then add sync profiles for the connections. You can also edit and delete Active Directory sync profiles. In ServiceDesk, you can manage your Active Directory sync profiles.

You can use these Active Directory sync profiles to import data from Active Directory to the Process Manager database. You can target the entire domain, organizational units and groups on the Active Directory server, or specific LDAP queries. You manage these sync profiles in the Process Manager portal.

Before you begin adding your Active Directory sync profiles, you can add synchronization schedules for the sync profiles. After you add or edit an Active Directory sync profile, you may want to run a full synchronization manually before the next scheduled, automatic synchronization

See Managing Active Directory server connections

See Managing Active Directory sync profile schedules

See Methods for synchronizing Active Directory sync profiles

Table: Process for managing Active Directory sync profiles

Step

Action

Description

Step 1

Add automatic synchronization schedules.

In ServiceDesk, you can add automatic Active Directory sync profile schedules.

See Adding Active Directory sync profile schedules.

When adding or editing your Active Directory sync profiles, you can use these schedules to schedule the following synchronizations.

  • Update synchronization

  • Full synchronization

Step 2

Add Active Directory sync profiles.

In ServiceDesk, you can add sync profiles for your Active Directory server connections.

See Adding Active Directory sync profiles.

Step 3

(Optional) Edit automatic synchronization schedules.

In ServiceDesk, you can edit an automatic Active Directory sync profiles schedule.

See Editing an Active Directory sync profile schedule.

Step 4

(Optional) Delete an automatic synchronization schedule.

In ServiceDesk, you can delete an automatic Active Directory sync profiles schedule.

See Deleting an Active Directory sync profile schedule.

Step 5

(Optional) Edit an Active Directory sync profile.

In ServiceDesk, you can edit an Active Directory sync profile.

See Editing an Active Directory sync profile.

Step 6

(Optional) Delete an Active Directory sync profile.

In ServiceDesk, you can delete an Active Directory sync profile.

See Deleting an Active Directory sync profile.

Step 7

(Optional) Manually perform a full synchronization for an Active Directory sync profile.

In ServiceDesk, you can manually perform full synchronizations for the Active Directory sync profile that you specify.

See Running a full Active Directory sync profile synchronization manually.

Step 8

(Optional) Manually perform update synchronization for an Active Directory sync profile.

In ServiceDesk, you can manually perform update synchronizations for the Active Directory sync profile that you specify.

See Running update Active Directory sync profile synchronization manually.

Step 9

(Optional) Manually perform a full synchronization for all Active Directory sync profiles.

In ServiceDesk, you can manually perform full synchronizations for all your Active Directory sync profiles.

See Synchronizing all Active Directory sync profiles manually.

Step 10

(Optional) Check the status of an Active Directory sync profile synchronization.

In ServiceDesk, you can view information about the users and groups that are synchronized and the status of the Active Directory sync profile's synchronization.

See Checking the status of an Active Directory sync profile synchronization.

Step 11

(Optional) Test an Active Directory server connection.

In ServiceDesk, you can test each Active Directory server connection.

For example, the synchronization of an Active Directory sync profile fails. You may want to test the Active Directory server connection.

See Testing an Active Directory server connection.


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