New AD Connections Profile and Edit AD connection settings dialog boxes
If your organization chooses to use Active Directory authentication as its authentication method for ServiceDesk, you need to add Active Directory server connections. You may also need to edit the settings for an Active Directory connection. During the addition or the edit of a server connection, you open the New AD Connection Profile or the Edit AD connection settings dialog box. These dialog boxes let you add information for an Active Directory server connection or edit an existing one.
See Adding Active Directory server connections.
See Editing the settings of an Active Directory server connection.
Table: Options on the New AD Connection Profile and Edit AD connection settings dialog boxes
Lets you type the IP address or host name of your domain controller.
Lets you type the NETBIOS domain name of your Active Directory. The correct format is as follows:
Do not use the fully qualified domain name unless it is necessary. For example, your organization might not allow NETBIOS in your network.
If you use the fully qualified domain name, the option to create a ServiceDesk user account automatically does not work.
The format for the fully qualified domain name is as follows:
Lets you specify the credentials of the account that can connect to the Active Directory and retrieve user and group information.
You can specify any user in your domain whose privileges are high enough to retrieve users and groups from Active Directory.
For security purposes, you must retype the password every time you add or edit an Active Directory server connection.
Lets you specify the parameters for the default timeout.
20000 is the default setting for Default Timeout.
Is Default check box
Lets you specify a name for the Active Directory connection profile.
Lets you choose whether to use the Active Directory connection profile as the default profile.