Step 1

Add Active Directory server connections.

In Workflow Explorer, you can connect ServiceDesk with your Active Directory servers.

See Adding Active Directory server connections.

Step 2

Select Active Directory Authentication as the authentication type.

In ServiceDesk, you can select Active Directory as your authentication method.

See Selecting Active Directory as the authentication method.

Note that after you select Active Directory as your authentication method, you do not need to do it again. Active Directory is now your authentication method.

Step 3

Add automatic sync profile schedules.

In ServiceDesk, you can add automatic Active Directory sync profile schedules.

See Adding Active Directory sync profile schedules.

Step 4

Add Active Directory sync profiles.

In ServiceDesk, you can add sync profiles for your Active Directory server connections.

See Adding Active Directory sync profiles.

Step 5

(Optional) Test an Active Directory server connection.

In ServiceDesk, you can test each ServiceDesk to Active Directory server connection.

See Testing an Active Directory server connection.

Step 6

(Optional) Manually perform a full synchronization for an Active Directory sync profile.

In ServiceDesk, you can manually run full synchronization for the Active Directory sync profiles that you specify.

See Running a full Active Directory sync profile synchronization manually.

Step 7

(Optional) Manually perform a full Active Directory synchronization for all Active Directory sync profiles.

In ServiceDesk, you can manually perform full synchronization for all your Active Directory sync profiles.

See Synchronizing all Active Directory sync profiles manually.

Step 8

(Optional) Check the status of an Active Directory sync profile synchronization.

In ServiceDesk, you can view information about the users and organizational units and groups that are synchronized. You can also view the status of the Active Directory sync profile synchronization.

See Checking the status of an Active Directory sync profile synchronization.

Step 9

Assign permissions to your imported groups.

By default, the imported groups are added to the All Users group. Therefore your imported groups have All User permissions.

You must assign your Active Directory groups additional permissions.

See Copying permissions between groups.