Selecting Active Directory as the authentication method

Article:HOWTO82204  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82204
Article Type
How To


Subject


Selecting Active Directory as the authentication method

If you want to use Active Directory as your authentication method for ServiceDesk, you must first add an Active Directory server connection. Then, you can select Active Directory as your authentication method in the Process Manager portal on the Master Settings page.

Note:

You do not need to reselect Active Directory as your authentication method to add additional Active Directory server connections or sync profiles.

After you select Active Directory as your authentication method, you can add Active Directory sync profiles for your Active Directory server connections.

See Configuring Active Directory sync profiles

See Adding Active Directory server connections

To select Active Directory as the authentication method

  1. In the Process Manager portal, click Admin > Portal > Master Settings.

  2. On the Master Settings page, expand the Process Manager Active Directory Settings section.

  3. In Process Manager Active Directory Settings section, check Active Directory Authentication.

  4. (Optional) In the Process Manager Active Directory Settings section, select any of the other options that are appropriate for your environment. You can also type information for the Active Directory users that you do not want to import to ServiceDesk.

    See Master Settings: Process Manager Active Directory Settings section.

  5. Scroll down to the bottom of the Master Settings page and click Save.


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