ServiceDesk Installation and Configuration Wizard

Article:HOWTO82210  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82210
Article Type
How To


Subject


ServiceDesk Installation and Configuration Wizard

The ServiceDesk Installation and Configuration Wizard guides you through the installation of the ServiceDesk application software. First, the wizard guides you through the installation of the Workflow Platform. The Workflow Platform installation includes the Process Manager database, Process Manager portal, and Workflow Designer. Then the wizard then guides you through the installation of the ServiceDesk modules.

See Installing the Workflow Platform and the ServiceDesk modules.

The ServiceDesk Installation and Configuration Wizard lets you configure the settings for connecting to the Symantec Management Platform. The connection to the Symantec Management Platform lets you manage your ServiceDesk Licenses and use the Configuration Management Database (CMDB). The ServiceDesk Installation and Configuration Wizard also creates the Process Manager database and configures the settings for connecting to that database.

You can use the ServiceDesk Installation and Configuration Wizard to modify your ServiceDesk installation, uninstall ServiceDesk, and uninstall Workflow.

See About modifying your ServiceDesk installation.

See Uninstalling ServiceDesk from the ServiceDesk server.

See Uninstalling Workflow from the ServiceDesk server.

This instruction is part of a step in the process for installing the ServiceDesk application software.

See Installing the ServiceDesk application software.

The main page of the ServiceDesk Installation and Configuration Wizard is the ServiceDesk Installation and Configuration page. This page is in the right pane and is the first page that you see whenever you open the ServiceDesk Installation and Configuration Wizard.

Table: Options on the ServiceDesk Installation and Configuration page

Option

Description

Run System Diagnostic

Start Program

  • Lets you check the current system environment for installation readiness.

  • Lets you check the current system environment for previously installed components.

  • See Running a system diagnostic.

Install, Repair, or Remove Workflow Server and Portal

Start Program

  • Lets you install the Workflow Platform, including Workflow Designer.

  • Lets you repair or upgrade the Workflow Platform.

  • Lets you uninstall the Workflow Platform.

Warning:

If you uninstall the Workflow Platform, you effectively uninstall ServiceDesk as well. the Workflow Platform must be installed for ServiceDesk to run.

Install, Repair, or Remove ServiceDesk

Start Program

  • Lets you install ServiceDesk.

  • Lets you repair or upgrade ServiceDesk.

  • Lets you uninstall ServiceDesk.

Note:

If you uninstall ServiceDesk, only the ServiceDesk components are removed. the Workflow Platform is not removed.

The ServiceDesk Installation and Configuration Wizard consists of a left pane, a right pane, and a bottom pane. The Setup Programs pane is on the left. The current page pane is on the right. The view log and ServiceDesk version number pane is on the bottom.

The left pane or Setup Programs pane lets you perform all the same actions as the ServiceDesk Installation and Configuration page. This pane is always active no matter which page is active in the right pane.

Note:

If you select any of the options in the Setup Programs pane, you cancel the process in which you are currently involved. Therefore, all options in the Setup Programs page function like the Cancel option at the bottom of the ServiceDesk Installation and Configuration Wizard pages.

Table: Options on the Setup Programs pane

Option

Description

System Diagnostic

  • Lets you check the current system environment for installation readiness.

  • Lets you check the current system environment for previously installed components.

  • See Running a system diagnostic.

Install, Repair, or Remove Workflow

  • Lets you install the Workflow Platform, including Workflow Designer.

  • Lets you repair or upgrade the Workflow Platform.

  • Lets you uninstall the Workflow Platform.

Warning:

If you uninstall the Workflow Platform, you effectively uninstall ServiceDesk as well. the Workflow Platform must be installed for ServiceDesk to run.

Install, Repair, or Remove ServiceDesk

  • Lets you install ServiceDesk.

  • Lets you repair or upgrade ServiceDesk.

  • Lets you uninstall ServiceDesk.

Note:

If you uninstall ServiceDesk, only the ServiceDesk components are removed. the Workflow Platform is not removed.

Back to Start Page

Lets you cancel the process in which you are currently involved and return to the ServiceDesk Installation and Configuration page.

The pane on the right displays the active page of the ServiceDesk Installation and Configuration Wizard. The ServiceDesk Installation and Configuration Wizard displays several general options that are available on the bottom of each active page. If the option is not active for that page, it is grayed out.

Table: Options on the bottom of the pages in the ServiceDesk Installation and Configuration Wizard

Option

Description

Cancel

Lets you cancel the installation, repair or upgrade, or removal process and returns you to the ServiceDesk Installation and Configuration page. If you cancel a process, you must restart it from the beginning. Depending on how far into the process you are, some of your information may be saved while other information may not be saved.

Note that if you click Cancel during a new installation, you can click Start Program under Install, Repair, or Remove ServiceDesk to resume installation. The ServiceDesk Installation and Configuration Wizard restarts installation. If you canceled the Workflow Platform installation, the wizard restarts the Workflow Platform installation. If you canceled ServiceDesk installation, the wizard restarts ServiceDesk installation

Back

Lets you return to the previous page of the process in which you are involved.

Next

Lets you advance to the next page of the process in which you are involved.

Finish

Lets you confirm that the process is complete and returns you to the ServiceDesk Installation and Configuration page. When you click Finish, that process is complete.

When you perform a new install, it confirms that you completed that step of the process and returns you to the ServiceDesk Installation and Configuration page.

For example, you successfully installed the Workflow Platform. On the Installing the Workflow Server and ProcessManager Portal page you must click Finish before you can continue with ServiceDesk installation.

The bottom pane displays the View Log link and ServiceDesk version number. The bottom pane is always active no matter which page is active in the right pane.

Table: Option and information in the bottom pane of the ServiceDesk Installation and Configuration Wizard

Option or information

Description

View Log link

Lets you view the information in the installation file. This option does not cancel the current process in which you are involved.

The ServiceDesk Installation and Configuration Wizard, keeps a log file of your installation process. Click this link at any time to open the log file and review information, such as warnings or failures.

ServiceDesk version number

The version of ServiceDesk that you are in the process of installing or have installed.


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