ServiceDesk 7.5 support matrix

Article:HOWTO82212  |  Created: 2012-11-05  |  Updated: 2013-04-19  |  Article URL http://www.symantec.com/docs/HOWTO82212
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ServiceDesk 7.5 support matrix

The support matrix provides an overview of the primary ServiceDesk components and their supported operating systems. It displays the versions of the operating systems that are supported and the versions that are not supported in ServiceDesk 7.5.

See System requirements for ServiceDesk

Table: ServiceDesk support matrix

Component

Supported in ServiceDesk 7.5

Support new to ServiceDesk 7.5

Not Supported in ServiceDesk 7.5

Symantec Management Platform (for ServiceDesk)

  • 7.1 SP2

N/A

  • 7.1

  • 7.1 SP1

ServiceDesk Server/Process Manager portal operating system (OS)

  • Windows Server 2008 R2 SP1

N/A

  • Windows Server 2003 (all versions)

  • Windows Server 2008 (pre-R2)

  • Windows Server 2008 R2

Microsoft SQL Server

  • Microsoft SQL Server 2005 SP4

  • Microsoft SQL Server 2008 SP2

  • Microsoft SQL Server 2008 SP3

  • Microsoft SQL Server 2008 R2 SP1

  • Microsoft SQL Server 2008 R2 SP2

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2008 SP3

  • Microsoft SQL Server 2008 R2 SP2

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2005 SP2

  • Microsoft SQL Server 2005 SP3

  • Microsoft SQL Server 2008

  • Microsoft SQL Server 2008 SP1

Workflow Designer operating system (OS)

  • Windows XP SP3 x86

  • Windows 7 x86 and x64

  • Windows 7 SP1 x86 and x64

  • All ServiceDesk Server supported OS versions

N/A

  • Windows XP SP2

  • Windows Vista SP1

  • Windows Vista SP2 x86 and x64

Process Manager portal browsers

  • Microsoft Internet Explorer versions 7, 8, and 9

    Note:

    Active Directory auto-authentication is only supported with Internet Explorer.

  • Firefox version 13 and later

  • Google Chrome version 17 and later

  • Safari version 5 and later

N/A

N/A

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