Running a system diagnostic

Article:HOWTO82234  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82234
Article Type
How To


Subject


Running a system diagnostic

The Run System Diagnostic feature of the ServiceDesk Installation and Configuration Wizard lets you check your current system environment for installation readiness and previously installed components. You can run a system diagnostic to see the results of your installation process. For example, you install the Workflow Platform. You want to see what is installed and what remains to be installed before you install the ServiceDesk modules.

See ServiceDesk Installation and Configuration Wizard

You can also run a system diagnostic to help troubleshoot a problem. For example, you installed the Workflow Platform, but when you try to install the ServiceDesk modules, you discover that you cannot. To find out if the necessary Workflow Platform components were installed, you can run a system diagnostic.

For information about the symbols and features of the Run System Diagnostic page in the ServiceDesk Installation and Configuration Wizard, see the following instruction:

See Run System Diagnostic page.

To run a system diagnostic

  1. On the ServiceDesk Installation and Configuration page, in the right pane under Run System Diagnostic, click Start Program.

  2. On the Run System Diagnostic page, review the system diagnostic.

  3. After you review the system diagnostic, perform any of the following actions:

    Click Refresh.

    Lets you rerun the system diagnostic.

    Click Next.

    If this option is active, it lets you continue with the installation process.

    Click Finish.

    Lets you return to the ServiceDesk Installation and Configuration page.


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