Uninstalling Workflow from the ServiceDesk server

Article:HOWTO82235  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82235
Article Type
How To


Subject


Uninstalling Workflow from the ServiceDesk server

You can uninstall Workflow from the ServiceDesk server. For example, you moved ServiceDesk to a different ServiceDesk server. Now, you want to remove Workflow from the server.

See Uninstalling ServiceDesk from the ServiceDesk server.

Warning:

If you uninstall Workflow before you uninstall ServiceDesk, you break ServiceDesk. Workflow must be installed to use ServiceDesk.

This procedure uninstalls the Process Manager portal and Workflow Designer only. It does not uninstall the Process Manager databases.

To uninstall Workflow from the ServiceDesk server

  1. On the ServiceDesk server, in the location to which you downloaded the installation file, double-click the following shortcut:

    Symantec.ServiceDesk.Setup.msi

  2. In the Open File - Security Warning dialog box, click Run.

  3. On the ServiceDesk Installation and Configuration page, under Install, Repair, or Remove Workflow Server and Portal, click Start Program.

  4. On the Start Workflow Installation Program page, click Uninstall the Workflow Platform.

    Warning:

    Do not click Next until you are prepared to uninstall Workflow. The uninstall process begins when you click Next.

  5. To uninstall Workflow, click Next.

    To see the uninstall details, in the bottom left corner of the ServiceDesk Installation and Configuration Wizard, click View Log.

  6. When uninstall is complete, click Finish.


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