About repairing Process Manager portal settings

Article:HOWTO82242  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82242
Article Type
How To


Subject


About repairing Process Manager portal settings

ServiceDesk lets you modify, configure, and customize many aspects of your ServiceDesk processes. You can restore many settings to their default states. To restore these settings you use the Install or Repair option in the ServiceDesk Installation and Configuration Wizard.

See Repairing Process Manager portal settings.

Table: Settings that you can repair in the Process Manager portal

Settings

Location in the portal

Description

Process Types

Admin > Data > Process Type Actions

Lets you repair the following:

  • Deleted Process Types with default settings and actions

  • Process Types default settings

  • Deleted Process Type Actions

  • Default settings for Process Type Actions

Data Profiles

Admin > Data > List and Profiles

Lets you repair the following:

  • Deleted Data Profiles

  • Default settings for Data Profiles

Service Catalog

Admin > Service Catalog Settings

Lets you repair the following:

  • Deleted Service Catalog categories

  • Modified Service Catalog categories with default settings and permissions

  • Default permissions for Service Catalog categories

  • Deleted Service Catalog items

  • Modified Service Catalog items with default settings and permissions.

  • Default permissions for Service Catalog items

Application Settings

Admin > Data > Application Properties

Lets you repair the following:

  • Default settings for Application Settings

Hierarchy Data

Admin > Data > Hierarchy Data Service

Lets you repair the following:

  • Default values for Hierarchy Data Service

Calendars

Calendar page

Lets you repair the following:

  • Default settings for calendars

  • Deleted calendars

Data Mappings

Admin > Process Automation > Incident Management > Service Dashboard > Manage Data Mapping

Lets you repair the following:

  • Default values for Data Mappings

  • Deleted Data Mappings


Legacy ID



v77418479_v81470773


Article URL http://www.symantec.com/docs/HOWTO82242


Terms of use for this information are found in Legal Notices