Deleting email templates for Incident Management

Article:HOWTO82248  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82248
Article Type
How To


Subject


Deleting email templates for Incident Management

You can delete email templates if necessary. If you want to delete an email template before creating a rule that delivers it, you can delete it without taking any other actions. To delete an email template after creating a rule that delivers it, you must first edit the rule to use a different email template. You can also delete the rule and then delete the email template.

To delete an email template

  1. In the Process Manager portal, click Admin > Process Automation.

  2. On the Available Services page, expand Incident Management and then click Service Dashboard.

  3. On the Automation Rules page, in the Actions: INCIDENT-MGMT section, click Manage Email Templates.

  4. On the Notification Templates page, in the Email Templates section locate the email template that you want to delete.

  5. To the right of the email template, click the Action symbol (orange lightning) and then click Delete Email Template.

  6. In the Message from webpage dialog box, click OK

See Creating email templates for Incident Management

See Editing email templates for Incident Management


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Article URL http://www.symantec.com/docs/HOWTO82248


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