Before you migrate from ServiceDesk 7.1x

Article:HOWTO82255  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL
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Before you migrate from ServiceDesk 7.1x

You can migrate from ServiceDesk 7.1x.

Before you do this migration, consider the following:

  • Before you migrate, you must set up a new ServiceDesk server and install ServiceDesk 7.5. You can migrate data from your existing ServiceDesk server over to your new ServiceDesk server.

    Symantec does not support an in-place same-server upgrade to ServiceDesk 7.5.

    See About developing your ServiceDesk installation plan

  • Although you can install a new ServiceDesk SQL server, it is not required. Your ServiceDesk SQL server must meet the requirements of ServiceDesk 7.5 before you install your new Process Manager database.

    See System requirements for the SQL Server.

  • You may need to upgrade your instance of the Symantec Management Platform 7.1x. ServiceDesk 7.5 is compatible with versions 7.1 SP2.

  • For more information about upgrading to a 7.1 SP2 version of the Symantec Management Platform, see the Symantec™ Management Platform 7.1 SP2 Installation Guide.

For instructions on migrating from ServiceDesk 7.1x, see the following:

See Migrating from ServiceDesk 7.1x

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