Before you migrate from ServiceDesk 7.1 SP2 without upgrading your instance of the Symantec Management Platform version 7.1 SP2

Article:HOWTO82256  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82256
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How To


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Before you migrate from ServiceDesk 7.1 SP2 without upgrading your instance of the Symantec Management Platform version 7.1 SP2

You can migrate from ServiceDesk 7.1 SP2 without upgrading your 7.1 SP2 instance of the Symantec Management Platform.

Before you do this migration, consider the following:

  • Before you migrate, you must set up a new ServiceDesk server and install ServiceDesk 7.5. You can migrate data from your existing ServiceDesk server over to your new ServiceDesk server.

    Symantec does not support an in-place same-server upgrade to ServiceDesk 7.5.

    See About developing your ServiceDesk installation plan.

  • Although you can install a new ServiceDesk SQL server, it is not required. Your ServiceDesk SQL server must meet the requirements of ServiceDesk 7.5 before you install your new Process Manager database.

    See System requirements for the SQL Server.

  • You do not need to upgrade your instance of the Symantec Management Platform 7.1 SP2.

For instructions on migrating from ServiceDesk 7.1 SP2, see the following:

See Migrating from ServiceDesk 7.1 SP2 without upgrading your instance of the Symantec Management Platform 7.1 SP2


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Article URL http://www.symantec.com/docs/HOWTO82256


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