Before you migrate from Helpdesk Solution 6.x to ServiceDesk

Article:HOWTO82257  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82257
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Before you migrate from Helpdesk Solution 6.x to ServiceDesk

You can migrate from Helpdesk Solution 6.x.

Before you do this migration, consider the following:

  • Before you migrate, you must set up a ServiceDesk server and install ServiceDesk 7.5. You can migrate data from your Helpdesk Solution over to your ServiceDesk 7.5.

    Symantec does not support an in-place same-server upgrade from Helpdesk Solution to ServiceDesk 7.5. ServiceDesk does not install over Helpdesk Solution.

    See About developing your ServiceDesk installation plan.

  • Although you can install a new SQL server, it is not required. Your ServiceDesk SQL server must meet the requirements of ServiceDesk 7.5 before you install your Process Manager database.

    See System requirements for the SQL Server.

  • You must migrate your Altiris 6.x product to an instance of the Symantec Management Platform. ServiceDesk 7.5 is compatible with versions 7.1 SP2.

  • For information about installing a 7.1 SP2 instance of the Symantec Management Platform, see the Symantec™ Management Platform 7.1 SP2 Installation Guide.

For instructions on migrating from Helpdesk Solution 6.x, see the following:

See Migrating from Helpdesk Solution 6.x to ServiceDesk


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