Migrating from ServiceDesk 7.0

Article:HOWTO82259  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82259
Article Type
How To


Subject


Migrating from ServiceDesk 7.0

Use these instructions if you plan to migrate from ServiceDesk 7.0 and migrate your instance of the Symantec Management Platform 7.0 to a new version.

Before you begin migrating to ServiceDesk 7.5, consider the following:

See Before you migrate from ServiceDesk 7.0.

See Migrating to ServiceDesk 7.5

Table: Process for migrating from ServiceDesk 7.0

Step

Process

Description

Step 1

Install the Symantec Management Platform and the ServiceDesk solution software on the Symantec Management Platform server

Use Symantec Installation Manager (SIM) to install the ServiceDesk solution software on the Symantec Management Platform.

See Installing the Symantec Management Platform and ServiceDesk Solution software on the Symantec Management Platform server.

Step 2

Migrate your data to the newer instance of the Symantec Management Platform.

Migrate any 7.0 data to your newer instance of the Symantec Management Platform.

For information about migrating data to a 7.1 SP2 instance of the Symantec Management Platform, see the Altiris™ IT Management Suite from Symantec™ Migration Guide version 7.0 to 7.1 SP2.

Step 3

(Optional) Populate the Configuration Management Database (CMDB).

ServiceDesk uses some of the configuration items (resources) that are defined in the CMDB. Although you can use ServiceDesk without the CMDB data, it limits the amount of information that can be included in incidents.

See About populating the CMDB for ServiceDesk.

Step 4

Set up your new ServiceDesk 7.5 server(s).

Set up the ServiceDesk server.

See System requirements for the ServiceDesk server.

Step 5

Install the ServiceDesk application software on the ServiceDesk server.

Install the ServiceDesk application software on the ServiceDesk server.

See Installing the ServiceDesk application software.

Step 6

(Optional) Install the Screen Capture Utility on the client computers.

Install the Screen Capture utility.

See About installing the Screen Capture utility.

After you complete the installation and before you start to use ServiceDesk, complete the steps for configuring ServiceDesk.

See Configuring ServiceDesk.


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