Migrating to ServiceDesk 7.5

Article:HOWTO82260  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82260
Article Type
How To


Subject


Migrating to ServiceDesk 7.5

The migration to ServiceDesk requires that you follow a specific process. The process that you follow depends on your previous version.

Table: Scenarios for migrating to ServiceDesk 7.5

Version

Description

Helpdesk Solution 6.x

Migrate to ServiceDesk and migrate your Altiris 6.x infrastructure to the Symantec Management Platform.

See Migrating from Helpdesk Solution 6.x to ServiceDesk.

ServiceDesk 7.0

Migrate to ServiceDesk and migrate your instance of the Symantec Management Platform.

See Migrating from ServiceDesk 7.0.

ServiceDesk 7.1

Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform.

See Migrating from ServiceDesk 7.1x.

ServiceDesk 7.1 SP1

Migrate to ServiceDesk and upgrade your instance of the Symantec Management Platform.

See Migrating from ServiceDesk 7.1x.

ServiceDesk 7.1 SP2.

Migrate to ServiceDesk without upgrading your instance of the Symantec Management Platform version 7.1 SP2.

See Migrating from ServiceDesk 7.1 SP2 without upgrading your instance of the Symantec Management Platform 7.1 SP2


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Article URL http://www.symantec.com/docs/HOWTO82260


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