Quick Search page

Article:HOWTO82261  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82261
Article Type
How To


Subject


Quick Search page

The Quick Search page lets you view and search the Incident Management Quick Search report. The Incident Management Quick Search report is the default report for this portal page.

If your page was customized, its appearance and contents might differ from the default page.

See About customizing the contents of Process Manager portal pages.

For information about optimizing your reports to improve the performance of the Process Manager:

See Optimizing reports in the Process Manager portal.

Table: Default sections on the Quick Search page

Section

Description

Report Settings

Incidents

The links under Incidents let you select how you want to search for incidents in the Incident Management Quick Search report.

For example, you want to search for incidents by priority. Click Priority is any. In the Priority dialog box, select the priority, and then click OK. The Incident Management Quick Search report now displays only the incidents with that priority.

To reset the Incident Management Quick Search report so that you can view all the incidents, click Priority is any. In the Priority dialog box, check Any, and then click OK. The Incident Management Quick Search report now displays all incidents again.

Report Settings

Process Management

The links under Process Management let you search for incidents in the Incident Management Quick Search report by permissions or by the report process ID

Incident Management Quick Search report

Displays all incidents that have been submitted. You can select a ticket number to display the ticket's Process View page.


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Article URL http://www.symantec.com/docs/HOWTO82261


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