Add Process Comment
Contains a link that lets you add a process comment. The link opens the Add Comment to Process dialog box.
This dialog box lets you do the following actions:
(Read only) Displays information about the back-out plan for the change implementation, such as details about the plan, status, and who developed the plan.
Change Request Attachments
Displays any documents that are attached to the process or task.
Lets you open the documents.
It also lets you attach additional documents
Displays the current tasks in the change process and to whom each task is assigned.
You can view details about the assignee if you have permission to do so.
(Read only) Displays information about the change implementation plan, such as details about the plan, status, and who developed the plan.
Displays the primary contacts for the ticket by default.
You can view details about the contact or add a new contact if you have permission to do so.
Typically, the process contact is the person who requests the change. Sometimes, the process contact is someone other than the change requestor.
Displays a record for each action that has occurred within the process. For example, a record can represent a status change, a task, or a user comment.
Within the Process History section, you can click the link in an individual record to open the record in a new dialog box. The dialog box lets you review and edit the information.
List the items that are related to the process.
Provides the links that you can use to discover more information about those items.
You can view details about the related processes or add new references if you have permission to do so.
Lists any other tickets that can be associated with the change request.
For example, this section might list any additional incidents that require the same change.
(Read only) Displays the description and justification that was entered during the change request's initial creation.
Tasks and Actions
Displays the following items:
List of the tasks in the process which are assigned to you and the actions you can take to complete the tasks.
If this checkbox appears, you can check it and work the tasks that are assigned to others.
List of the additional actions that you can perform, such as managing planning tasks or delegating the implementation plan.
Process Actions subsection
List of the Process Type Actions that you can perform from the Process View page, such as managing CABs and searching the knowledge base.
See About actions and smart tasks on the Process View pages.
See About Process Type Actions on the Process View pages.
(Read only) Displays the information about the testing plan for the change implementation, such as details about the plan, status, and who developed the plan.
Provides a quick view of the ticket's identifying details and statistics.
Contains the following action links:
On a new tab in your browser, opens a printable version of the Process View page.
You can use your Web browser to print the page.