Process View page (Change Management)

Article:HOWTO82263  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82263
Article Type
How To


Subject


Process View page (Change Management)

The Change Management's Process View page is the primary interface for working a change request ticket. This Process View page appears when you open a change request ticket. The Process View page consists of multiple sections (Web parts) that display general information about the change request and any actions that you can perform.

Examples of the general information that the Change Management's Process View page provides are as follows:

  • The change request's process history

  • The implementation plan

  • The current assignments

Examples of the actions that the Change Management's Process View page lets you perform are as follows:

  • Complete a change task.

  • Plan change actions.

  • Implement a change.

The actions that are available to you and the information that you can access on the Process View page depend on the following conditions:

  • Where the ticket is in the resolution process

  • Your involvement in the process

  • Your permissions

If your Change Management's Process View page was customized, its appearance and contents might differ from the default Process View page.

Table: Default sections on the Change Management's Process View page

Section

Description

Add Process Comment

Contains a link that lets you add a process comment. The link opens the Add Comment to Process dialog box.

This dialog box lets you do the following actions:

  • Add a title and comment.

  • Select a View Level.

  • Add a user level comment.

    This option is active when you select Admin in the View Level drop-down list.

Backout Plan

(Read only) Displays information about the back-out plan for the change implementation, such as details about the plan, status, and who developed the plan.

Change Request Attachments

Displays any documents that are attached to the process or task.

Lets you open the documents.

It also lets you attach additional documents

Current Assignments

Displays the current tasks in the change process and to whom each task is assigned.

You can view details about the assignee if you have permission to do so.

Implementation Plan

(Read only) Displays information about the change implementation plan, such as details about the plan, status, and who developed the plan.

Process Contacts

Displays the primary contacts for the ticket by default.

You can view details about the contact or add a new contact if you have permission to do so.

Typically, the process contact is the person who requests the change. Sometimes, the process contact is someone other than the change requestor.

Process History

Displays a record for each action that has occurred within the process. For example, a record can represent a status change, a task, or a user comment.

Within the Process History section, you can click the link in an individual record to open the record in a new dialog box. The dialog box lets you review and edit the information.

Process References

List the items that are related to the process.

Provides the links that you can use to discover more information about those items.

You can view details about the related processes or add new references if you have permission to do so.

Related Processes

Lists any other tickets that can be associated with the change request.

For example, this section might list any additional incidents that require the same change.

Request Details

(Read only) Displays the description and justification that was entered during the change request's initial creation.

Tasks and Actions

Displays the following items:

  • List of the tasks in the process which are assigned to you and the actions you can take to complete the tasks.

  • Work Tasks Assigned To Others checkbox

    If this checkbox appears, you can check it and work the tasks that are assigned to others.

  • List of the additional actions that you can perform, such as managing planning tasks or delegating the implementation plan.

  • Process Actions subsection

    List of the Process Type Actions that you can perform from the Process View page, such as managing CABs and searching the knowledge base.

See About actions and smart tasks on the Process View pages.

See About Process Type Actions on the Process View pages.

Testing Plan

(Read only) Displays the information about the testing plan for the change implementation, such as details about the plan, status, and who developed the plan.

Ticket Overview

Provides a quick view of the ticket's identifying details and statistics.

Contains the following action links:

  • Refresh

  • Print

    On a new tab in your browser, opens a printable version of the Process View page.

    You can use your Web browser to print the page.

See About the Process View page


Legacy ID



v80128212_v81470773


Article URL http://www.symantec.com/docs/HOWTO82263


Terms of use for this information are found in Legal Notices