Closing a change request ticket
|Article:HOWTO82276|||||Created: 2012-11-05|||||Updated: 2013-04-19|||||Article URL http://www.symantec.com/docs/HOWTO82276|
After you implement the change request, you must close the change request ticket. Closing the ticket lets you fulfill the request. Fulfilling the change request is part of the Change Management process.
To close a change request ticket
In the Process Manager portal, click My Task List.
On the My Task List page, under Task Viewer, under Project Name, expand SD.ChangeManagement.
In the list of task, find and open the change request ticket that has the status Implement Change Plan.
On the change request's Process View page, under Task and Actions, click Complete Task.
In the Fulfill Change Ticket dialog box, take one of the following actions:
In the Provide Comments field, type your comments.
Click Close Ticket.
Article URL http://www.symantec.com/docs/HOWTO82276