Closing a change request ticket

Article:HOWTO82276  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82276
Article Type
How To


Subject


Closing a change request ticket

After you implement the change request, you must close the change request ticket. Closing the ticket lets you fulfill the request. Fulfilling the change request is part of the Change Management process.

See About the Change Management process

To close a change request ticket

  1. In the Process Manager portal, click My Task List.

  2. On the My Task List page, under Task Viewer, under Project Name, expand SD.ChangeManagement.

  3. In the list of task, find and open the change request ticket that has the status Implement Change Plan.

  4. On the change request's Process View page, under Task and Actions, click Complete Task.

  5. In the Fulfill Change Ticket dialog box, take one of the following actions:

    Check This change request was fulfilled according to the change plan provided.

    This action applies the Succeeded close code to the closed ticket.

    Do not check This change request was fulfilled according to the change plan provided.

    This action applies the Failed close code to the closed ticket

  6. In the Provide Comments field, type your comments.

  7. Click Close Ticket.


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Article URL http://www.symantec.com/docs/HOWTO82276


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