About configuring the Service Level Agreement (SLA) late date
|Article:HOWTO82280|||||Created: 2012-11-05|||||Updated: 2013-04-19|||||Article URL http://www.symantec.com/docs/HOWTO82280|
When you create or edit SLA levels, you can configure the Late Date. SLA Configuration late date is made up of days and minutes. You can enter whole or fractional amounts into the Days field, in decimal format. You can also use a combination of days and minutes.
ServiceDesk converts the total Late Date into minutes. It converts the days into minutes and then adds the total to the Minute's field.
When configuring your SLA Level late dates you have the following options:
Article URL http://www.symantec.com/docs/HOWTO82280