Options:

• If any assets are attached to an incident

• If specific assets are attached to an incident

Options:

• If an affected department is set

• If a specific department is set

Options:

• If an affected location is set

• If a specific location is set

Options:

• If the affected user is also the submitter

• If the affected user is in a specific group

• If the affected user is a VIP

• If the affected user is a specific user

Options:

• Runs the rule on all incidents

• If an Incident has been classified If a specific classification is set

• If a specific subclassification is set

Options:

• If a contact exists

• If a contact on the incident is part of a specific group

• If a contact on the incident is a specific contact

Options:

• If an impact is set

• If a specific impact is set

Options:

• If the descriptions contains text

• If the description starts with text

Options:

• If the title contains text

• If the title starts with text

Options:

• If a priority is set

• If a specific priority is set

Options:

• If the process name contains text

• If the process name starts with text

• If the process name is a specific text

Options:

• Incident is created from the service catalog

• Incident is created from the Technician Page

• Incident is created from an Email

• Incident is created from a Custom entry point

Options:

• SLA Exist for Milestone: Initial Response or Resolution.

• A specific SLA exist

Options:

• If it is completed late for a specific milestone

• If late for a specific milestone

• If it is satisfied for a specific milestone

• If working for a specific milestone

Options:

• If it is completed late for a specific SLA level

• If late for a specific SLA level

• If it is paused for a specific SLA level

• If it is satisfied for a specific SLA level

• If working for a specific SLA level

Options:

• If an urgency is set

• If a specific urgency is set

Options:

• Added comment contains text

• Added comment starts with text

• Added comment is specific text

Options:

• Added contact is primary contact

• Added contact is VIP

• Added contact is specific user

Options:

• Added contact location contains text

• Added contact location starts with text

• Added contact location is specific text

Options:

• Added document name contains text

• Added document name starts with text

• Added document name is specific text

Options:

• Added document is larger than KB

• Added document is smaller than KB

Options:

• Added process reference URL contains text

• Added process reference URL starts with text

• Added process reference URL is specific text

Options:

• Added child process name contains text

• Added child process name starts with text

• Added child process name is specific text

Options:

• Added child process Service ID contains text

• Added child process Service ID starts with text

• Added child process Service ID is specific text

Options:

• Added process relationship name contains text

• Added process relationship name starts with text

• Added process relationship name is specific text

Options:

• New task assignee contains text

• New task assignee starts with text

• New task assignee is specific text

Options:

• New task name contains text

• New task name starts with text

• New task name is specific text

Options:

• New task priority contains text

• New task priority starts with text

• New task priority is specific text