About migrating data to ServiceDesk 7.5

Article:HOWTO82288  |  Created: 2012-11-05  |  Updated: 2014-11-04  |  Article URL http://www.symantec.com/docs/HOWTO82288
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How To


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About migrating data to ServiceDesk 7.5

Depending on your needs, you may want to migrate data to ServiceDesk before you introduce ServiceDesk into your production environment.

Note:

Before you migrate data to ServiceDesk 7.5, make sure to import or add your users and groups. Reports cannot match closed tickets to process workers if they have not been created in ServiceDesk.

See Configuring ServiceDesk.

If you migrated from a previous version of ServiceDesk or from Helpdesk Solution 6.x, you can migrate data to ServiceDesk 7.5.

Table: Data migration options

Option

Description

Migrate data from ServiceDesk 7.1 SP2.

You can leverage some data from ServiceDesk 7.1 SP2 in ServiceDesk 7.5.

See Migrating data from ServiceDesk 7.1 SP2.

Migrate data from ServiceDesk 7.1 SP1.

You can leverage some data from ServiceDesk 7.1 SP1 in ServiceDesk 7.5.

See Migrating data from ServiceDesk 7.1 SP1.

Migrate data from ServiceDesk 7.0 MR2.

You can leverage some data from ServiceDesk 7.0 MR 2 in ServiceDesk 7.5.

See Migrating data from ServiceDesk 7.0 MR2.

Migrate data from Helpdesk Solution 6.x.

You can leverage some data from Helpdesk Solution 6.x in ServiceDesk 7.5.

See About migrating data from Helpdesk Solution 6.x.


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