About migrating data to ServiceDesk 7.5
|Article:HOWTO82288|||||Created: 2012-11-05|||||Updated: 2013-04-19|||||Article URL http://www.symantec.com/docs/HOWTO82288|
Depending on your needs, you may want to migrate data to ServiceDesk before you introduce ServiceDesk into your production environment.
Before you migrate data to ServiceDesk 7.5, make sure to import or add your users and groups. Reports cannot match closed tickets to process workers if they have not been created in ServiceDesk.
If you migrated from a previous version of ServiceDesk or from Helpdesk Solution 6.x, you can migrate data to ServiceDesk 7.5.
Table: Data migration options
Article URL http://www.symantec.com/docs/HOWTO82288