Migrating data from ServiceDesk 7.1 SP1

Article:HOWTO82291  |  Created: 2012-11-05  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/HOWTO82291
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How To


Migrating data from ServiceDesk 7.1 SP1

You can leverage some data from ServiceDesk 7.1 SP1 in ServiceDesk 7.5.


Before you migrate data to ServiceDesk 7.5, make sure to import or add your users and groups. Reports cannot match closed tickets to process workers if they have not been created in ServiceDesk.

See Configuring ServiceDesk.

You cannot migrate the following data:

  • Open process data

  • Active process data

You can migrate the following ticket types:

  • Closed Incident Management tickets

  • Closed Change Management tickets

  • Close Problem Management tickets

  • Closed knowledge base submission tickets

  • End User Surveys

  • User-defined processes

You can access this historical ticket data from ServiceDesk 7.5 for reporting purposes.

For instructions on how to migrate this data and to access to the migration scripts, see the article Migrate existing closed ServiceDesk 7.0 MR2, 7.1 SP1, and 7.1 SP2 tickets to ServiceDesk 7.5.

See About migrating data to ServiceDesk 7.5

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