Releasing messages from the local quarantine by email

Article:HOWTO82452  |  Created: 2012-11-30  |  Updated: 2014-06-25  |  Article URL http://www.symantec.com/docs/HOWTO82452
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How To


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Releasing messages from the local quarantine by email

You can send quarantined files to specified destinations by email. When you release a file from the quarantine by email, you remove it from the quarantine.

The released email is then sent with revised sender information to the recipients that are specified in the to box. Rather than being sent from the original sender's email address, it is sent from the email account that you specify on the Notification Settings page. The email is not delivered to the recipients that are specified in the cc or bc boxes.

If Mail Security releases an email by taking the Quarantine entire message and replace with text action, then the email contains the original message in the .msg format as an attachment.

See Configuring notification settings for scan violations

To release messages from the local quarantine by email

  1. In the console on the primary navigation bar, click Monitors.

  2. In the sidebar under Views, click Quarantine.

    This option is not available in the group view.

  3. Do one of the following:

    • In the sidebar under Tasks, click Select all to select all of the items in the quarantine.

    • In the list pane under Quarantine, select the items that you want to release.

      To select multiple items, press CTRL and select the items that you want to release.

    To unselect all of the selected items, in the sidebar under Tasks, click Deselect all.

  4. In the sidebar under Tasks, click Release by mail.

  5. In the Releasing item(s) by mail window, select from the mail options that Mail Security provides.

    Mail Security provides the following mail options:

    Send to original intended recipient(s)

    Sends the message to the original intended recipient(s).

    Send to administrators

    Sends the message to administrators.

    List administrators' email addresses in the Administrators box. Separate multiple email addresses with commas.

    Send to the following

    Sends the message to alternate recipients.

    List recipients' email addresses one per line in the Alternate recipients box.

  6. Click OK.

  7. In the Operation Status window, click Close when the operation is complete.


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Article URL http://www.symantec.com/docs/HOWTO82452


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