Resolving installation issues
|Article:HOWTO82484|||||Created: 2012-11-30|||||Updated: 2013-10-28|||||Article URL http://www.symantec.com/docs/HOWTO82484|
You may encounter installation and post-installation issues. Web links can assist you to resolve these issues. They provide information about product installation and configuration details and are available for both 32-bit and 64-bit installers.
You are recommended to access Web links to resolve any issues you may encounter during installation and post-installation.
To access Web links during wizard based installation
During wizard based installation, you can access the Web links from the wizard.
From the MSI installer user interface, click the link for which you need information.
To access Web links during silent installation
To access Web links during remote installation
During remote installation, you can access the Web links from the installer log file on the remote machine.
The log file locations are:
Each installation error and warning in the log file has a URL. You can copy and paste the URL from the log file on to the browser to view the instructions.
Table: Remote installation issues lists the errors you might encounter during remote installation and how to resolve them.
Table: Remote installation issues
Sometimes it takes a long time during the launch of Mail Security console when .NET Framework 2.0 is installed on your system. If you are running .NET Framework 2.0, then it is recommended that you install SP1 of .NET Framework 2.0. However, you do not experience delay in launching Mail Security console on systems with higher versions of .NET Framework installed.
To reduce time during the launch of Mail Security console
Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the Advanced tab, and then locate the Security section.
Uncheck Check for publisher's certificate revocation and then click OK.
After the installation is complete, check Check for publisher's certificate revocation.
Theoption is set on a per-account basis.
Article URL http://www.symantec.com/docs/HOWTO82484