Resolving installation issues

Article:HOWTO82484  |  Created: 2012-11-30  |  Updated: 2014-06-25  |  Article URL http://www.symantec.com/docs/HOWTO82484
Article Type
How To


Subject


Resolving installation issues

You may encounter installation and post-installation issues. Web links can assist you to resolve these issues. They provide information about product installation and configuration details and are available for both 32-bit and 64-bit installers.

You are recommended to access Web links to resolve any issues you may encounter during installation and post-installation.

To access Web links during wizard based installation

  • During wizard based installation, you can access the Web links from the wizard.

    From the MSI installer user interface, click the link for which you need information.

To access Web links during silent installation

  • During silent installation, you can access the Web links from the installer log file.

    The log file locations are:

    • For 32-bit installer, C:\Documents and Settings\Administrator\Local Settings\Temp\ SMSMSE70_setup.log

    • For 64-bit installer, C:\Users\Administrator\AppData\Local\Temp\ SMSMSE70_setup.log

To access Web links during remote installation

  • During remote installation, you can access the Web links from the installer log file on the remote machine.

    The log file locations are:

    • For 32-bit installer, C:\Documents and Settings\Administrator\Local Settings\Temp\ SMSMSE70_setup.log

    • For 64-bit installer, C:\Users\Administrator\AppData\Local\Temp\ SMSMSE70_setup.log

Note:

Each installation error and warning in the log file has a URL. You can copy and paste the URL from the log file on to the browser to view the instructions.

Table: Remote installation issues lists the errors you might encounter during remote installation and how to resolve them.

Table: Remote installation issues

Problem

Possible solution

If the user name that you provide while logging on to Windows is not a member of the Local Administrators group on the remote server, then the following message appears:

"Access to the network resource was denied."

Ensure that the user is a member of the Local Administrators group and retry the remote installation process.

The following error occurs due to any of the following causes:

  • The user name that you provide while logging on to Windows is not a member of Organization Management, one of the Exchange security groups.

  • The Active Directory is not in sync maybe because of the Active Directory replication latency.

"Error in assigning Application Impersonation right to user. Please check whether SMSMSE_RBAC right is already there or change user name."

Ensure that the user is a member of Organization Management and that the Active Directory objects are replicated correctly. Start the remote installation process again.

During the installation of Mail Security on remote mailbox role, if you provide login credentials of a user who is not a member of the Organization Management group, then the Mail Security service does not start.

Ensure that you provide the user name and password of a user who is a member of the Organization Management group.

Sometimes it takes a long time during the launch of Mail Security console when .NET Framework 2.0 is installed on your system. If you are running .NET Framework 2.0, then it is recommended that you install SP1 of .NET Framework 2.0. However, you do not experience delay in launching Mail Security console on systems with higher versions of .NET Framework installed.

To reduce time during the launch of Mail Security console

  1. Start Internet Explorer.

  2. On the Tools menu, click Internet Options.

  3. Click the Advanced tab, and then locate the Security section.

  4. Uncheck Check for publisher's certificate revocation and then click OK.

  5. After the installation is complete, check Check for publisher's certificate revocation.

Note:

The Check for publisher's certificate revocation option is set on a per-account basis.


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