Resolving scanning issues

Article:HOWTO82499  |  Created: 2012-11-30  |  Updated: 2013-01-09  |  Article URL http://www.symantec.com/docs/HOWTO82499
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Resolving scanning issues

Table: Scanning-related issues lists the issues that you might encounter when scanning your Exchange servers for threats and violations.

Table: Scanning-related issues

Problem

Possible solution

Manual or scheduled scan does not work if you install Exchange Server 2007 SP3 on Windows Server 2008 R2 without installing a hot fix.

Perform the installation in the following sequence to resolve this issue:

  • Install Windows Server 2008 R2.

  • Install the hot fix that is available at the following URL:

    http://support.microsoft.com/kb/982720

  • Install Exchange Server 2007 SP3.

  • Install Mail Security for Microsoft Exchange Server.

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