The Symantec Help (SymHelp) utility is a cross-product diagnostic utility that identifies the common issues that you may encounter when you use Mail Security. This utility helps you to diagnose and resolve these issues.

The SymHelp utility is a collection of script files. These script files are copied to a temporary directory on your local computer and are deleted when you exit the utility. The utility gathers information about the problem on your computer and helps you to diagnose it. You can also use the utility to ensure that your computer meets the minimum requirements to install any supported Symantec products.

To download the SymHelp utility from the Mail Security console, click Help > Download Support Tool.

Alternatively, you can go to the following Symantec Knowledge Base article to access information about how to download the SymHelp utility:

http://www.symantec.com/business/support/index?page=content&id=TECH170752

For information about how to use the utility, go to the following Symantec Knowledge Base article :

http://www.symantec.com/business/support/index?page=content&id=TECH170735

When you run the utility, a series of diagnostic reports are generated. For information about the Mail Security diagnostic reports, go to the following Symantec Knowledge Base article :

http://www.symantec.com/business/support/index?page=content&id=TECH171013

See Common error messages