To configure rules to address unscannable and encrypted files

1. In the console on the primary navigation bar, click Policies.

2. In the sidebar under General, click Exceptions.

3. In the Exceptions table, select one of the following rules that you want to view or modify:

   • Unscannable File Rule

   • Encrypted File Rule

4. In the preview pane, in the Action to take list, use the drop-down menu to select the action to take when a violation is detected.

5. In the Replacement text box, type your customized message if you want to replace the message or the attachment body with a text message.

   The default text is: Symantec Mail Security replaced %attachment% with this text message. The original file was unscannable and was %action%.

   You can use variables in your customized text.

   See Alert and notification variables

6. Check one or more of the following to send email notifications about the detection:

   • Notify administrators

     Click the down arrow and then type your customized text in the Subject line box and the Message body box. The default Subject line and Message body text is as follows:

     • Default subject line text: Administrator Alert: Symantec Mail Security detected a message with an unscannable attachment or body

     • Default message body text: Location of the message: %location% Sender of the message: %sender% Subject of the message %subject% The attachment(s) "%attachment%" was %action%. This was done due to the following Symantec Mail Security settings: Scan: %scan% Rule: %rule%

   • Notify internal sender

     Click the down arrow and then type your customized text in the Subject line box and the Message body box. The default Subject line and Message body text is as follows:

     • Default subject line text: Symantec Mail Security detected unscannable content in a message sent from your address

     • Default message body text: Subject of the message: %subject% Recipient of the message % recipient%

   • Notify external sender

     Click the down arrow and then type your customized text in the Subject line box and the Message body box. The default Subject line and Message body text is as follows:

     • Default subject line text: Symantec Mail Security detected unscannable content in a message sent from your address

     • Default message body text: Subject of the message: %subject% Recipient of the message %recipient%

     See Alert and notification variables

7. On the toolbar, click Deploy changes to apply your changes.

   See Deploying settings and changes to a server or group