Monitoring your version support status

Article:HOWTO83145  |  Created: 2012-12-04  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/HOWTO83145
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How To


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Monitoring your version support status

Mail Security provides version support status information so that you know the support life cycle for the version of Mail Security that you are use. It also keeps you informed when a newer version of the product is available.

The version support status information is updated through LiveUpdate. You obtain updated version support status information automatically when you run a manual or scheduled LiveUpdate on a computer that has the product and the console installed. (You might have to refresh the console to see the updated version support status information after a manual or scheduled LiveUpdate runs.)

See About keeping your server protected

You can also manually update the version support information from the Home page. Manually update your version support information from the Home page if you are on a computer that only has the Mail Security console installed or if you update definitions through Symantec Endpoint Protection or Symantec AntiVirus Corporate Edition.

The version support status information is stored by the console, and the console applies the information to all the servers that are managed by the console. This means that you only need to update the version support status in any view. The version support information is automatically updated for all of the servers that are managed in the server group. The version support information appears on the console for all of the servers in the group, but does not appear on the console for the individual server

To monitor your version support status in a server view

  • In the console on the primary navigation bar, click Home.

    The version status information appears in the Status pane.

To monitor your version support status in a group view

  1. In the console on the primary navigation bar, click Home.

  2. In the Status pane, in the Server list, select the server for which you want to view version status information.

    The version status information appears below the Server List.

To manually update the version status information

  1. In the console on the primary navigation bar, click Home.

  2. In the Status pane, click Update Version Status...

  3. In the LiveUpdate dialog box, click Next.

    This LiveUpdate session only searches for updates to your product. It does not search for or download updates to your definitions.

    See About keeping your server protected

  4. In the LiveUpdate dialog box, click Finish when LiveUpdate is complete.

To refresh the version status information on the Home page

  1. In the console on the primary navigation bar, click Home.

  2. Press F5.


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